Woodstock
Frequently Asked Questions
What is a Short-Term Rental?
A Short-Term Rental, also known as a vacation rental, is the rental of a legally-licensed dwelling unit for periods of less than 30 consecutive days per occurrence. A Short-Term Rental Registration is required prior to advertising and renting your property.
Who needs to apply for a Short-Term Rental Registration?
Any owner renting a property for a period of 30 consecutive days or less is required to apply for a Short-Term Rental Registration. It is the owner(s)' responsibility to know and comply with all ordinances, resolutions and regulations that apply to short term rentals within the Village of Woodstock.
What if I do not obtain a Short-Term Rental Registration?
Renting or advertising your home for rent on a short-term basis without a registration is in violation of the Village of Woodstock's ordinances and subject to enforcement processes.
Does my short-term rental registration apply to multiple properties?
No. You are only allowed to short-term rent one dwelling unit per registration in the Village of Woodstock.
Do I have to display my registration?
Yes. The STR Registration must be posted in a conspicuous place within the short-term rental unit at all times. Your STR Registration PDF can be found in the Business Center by clicking your account name under "Manage Your Account(s)".
Can I pay by credit card?
Yes! We are able to take Visa and Mastercard. The Village of Woodstock does assess a convenience fee.
Can I pay by e-check ?
Yes! You can select your e-check during checkout. In doing so, you authorize you bank to send the payment electronically to the Village of Woodstock. The Village of Woodstock does assess a convenience fee.
I need to close my account. What do I do?
Please email the Village of Woodstock at pz@townofwoodstock.org. Please include the closure date and the reason you are closing the account.
What types of assistance can GovOS provide to me?
GovOS can assist you with all your system and account questions. Whether you have a question about your account or technical questions about how to do something in GovOS, please reach out to our support team. We can always reach out to the City on your behalf if we need their assistance with one of your questions. You can reach GovOS at blt.str.support@govos.com and by phone at (888) 751-1911.
Can I manage multiple properties with one login?
Yes - to do so, click Add accounts from your user login under Manage Your Account(s). You will need your 6-digit Account Number and the GovOS Activation Code to connect to an existing property record.
Can a property have more than one user?
Yes, each property can have an unlimited number of users. Each user is required to provide the 6 digit Account Number and the GovOS Activation code to be authorized to connect to an existing property record.
I did not receive or I misplaced the letter with my activation code. What do I do?
Contact GovOS blt.str.support@govos.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code.
What payment types are accepted by the Village through GovOS?
The Village accepts ACH Debit, or e-check as well as the following major credit cards: Visa and Mastercard.
Can I schedule a payment in GovOS?
For your security, GovOS does not store any payment information in the system. You will need to enter your desired payment information each time you check out.
How do I change the User on a Property?
All users need to register, just as you did, by going to the home page for that jurisdiction (i.e. https://woodstockvt.munirevs.com). They will click on the "Go" button under "New Users". They will also need the 6 digit account number and Activation Code for the property.
I forgot my password. What do I do?
From the Log In page, click the "Forgot your password" link and follow the instructions that will be e-mailed to the User's registered e-mail address.
Do I have to login to GovOS to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
For Assistance, Contact GovOS Support
blt.str.support@govos.com
(888) 751-1911
When contacting support, be sure to include the jurisdiction (Woodstock, VT) and your account number in all emails or voicemails. This will help us assist you as promptly as possible. Thanks!
